Diversity Ombudsman Services


An ombudsman provides a confidential, neutral and independent process to listen to employees' concerns and acts as a sounding board for potential conflicts.

Simmons Associates provides Ombudsman Services for employers seeking to offer their employees an avenue to voice concerns related to issues such as unfair treatment, harassment or discrimination without fear of possible repercussions. This affords the organization and the employee an opportunity to begin a problem-solving process that can improve overall morale, productivity and employee engagement as well as avert costly lawsuits and/or complaints to outside agencies.

Our Ombudsman Services are trustworthy, reliable and risk-free for employees seeking confidentiality.

A Simmons Ombudsman:

• Is always available. Simmons Associates provides an 800 number that allows for 24/7 access from anywhere in the United States and a number that can be called by employees from anywhere in the world.
• Lends an Ear. Sometimes employees just want to talk and know that someone is listening. Our ombudsman will listen and help clarify complex situations. Our first role is to be a consultant and coach to the employee and help guide that individual through what can be a complex maze of options.
• Provides Information. Our ombudsman serves as an information center and resource for employees. We provide backup information on any concern employees may have. We will guide employees toward the right policies and available resources and services.
• Becomes a "Practice Partner". Sometimes employees need to practice potential scenarios before going into a meeting or discussion. Our ombudsman will become a role-play partner and will give ample feedback and guidance.
• Acts as an Intermediary. With permission from the employee, our ombudsman will serve as a mediator between the employee and the organization, initiating problem-solving sessions and providing guidance.
• Serves as "Climate Reporter". The Simmons ombudsman will provide regular reports to the client on issues such as areas of concerns and trends within the organization so that appropriate steps may be taken in the form of revised or new policies and procedures.